India has instructed phone companies to ensure that all smartphones, including existing devices, sold in the country must have the Sanchar Saathi app pre-installed. The app aims to combat cyber fraud and assist in tracking lost or stolen devices. However, it is anticipated that Apple may resist the mandatory installation of Sanchar Saathi on iPhones.
The Department of Telecommunications (DoT) circular initially indicated that the app must be pre-installed in a manner that prevents users from disabling, modifying, or deleting it. Nevertheless, Telecom Minister Jyotiraditya Scindia later clarified that the app is not compulsory, and users will have the option to uninstall it. The DoT is yet to issue a revised circular, leaving uncertainty about whether the pre-installation requirement for phone makers will be optional or mandatory.
For Apple, this directive poses a unique challenge due to its stringent control over the iOS ecosystem, emphasizing privacy, security, and user experience. While other Android manufacturers may view this as a standard regulatory requirement, it directly challenges Apple’s core principles. Reports suggest that Apple is preparing to challenge this government directive.
Sanchar Saathi is designed to empower users to block lost or stolen phones, validate second-hand devices through IMEI numbers, verify mobile connections under their name, and report fraudulent activities. The app must be prominently visible and accessible to users, with its functionalities not restricted, as per the recent mandate from November 28, 2025.
Apple’s stance is distinct from other manufacturers, as iPhones are typically devoid of third-party apps or bloatware. Integrating a government-mandated app like Sanchar Saathi could set a precedent that raises concerns about user privacy and potential future mandates from other countries.
This clash between Apple and the Indian government echoes a similar privacy dispute in 2016 involving the “Do Not Disturb” app. Apple’s resistance due to privacy concerns ultimately led to a compromise. With Apple’s significant economic contribution to India through manufacturing and exports, both parties have leverage in negotiations.
Apple is likely to engage in discussions with the Ministry of Electronics and Information Technology to address security concerns related to the app. The outcome may involve integrating Sanchar Saathi features into iOS settings to maintain user privacy and security while meeting government requirements. The situation is expected to unfold with a balance between government directives and Apple’s commitment to user privacy.